Why Certified Headsets Matter for Business Calls

In this short video, Mark Prieditis from Telrex explains why certified headsets are crucial for reliable business communication.

Why Certified Headsets Are Essential for Business Calls: What Most Companies Overlook

In today’s hybrid and remote work environments, virtual meetings are the norm. But did you know that while 27% of business headsets are used on platforms like Microsoft Teams, Zoom, and Google Meet, only 23% of those are actually certified for these platforms?

This small detail can lead to big communication problems.

What Does “Certified Headset” Mean?

A certified headset is one that has been tested and approved by a specific platform (e.g. Microsoft Teams, Zoom, or Google Meet). This certification ensures:

• Seamless compatibility
• One-touch controls (like mute or answer/hang-up)
• Clear, consistent audio
• Plug-and-play simplicity, no extra software or setup needed

Why It Matters for Your Business

Using the right headset can dramatically improve team performance. Here’s why businesses are making the switch to certified options:

1. Better Call Quality Certified headsets eliminate background noise and echo, ensuring both sides of the conversation hear clearly.
2. Fewer Technical Issues No more messing around with drivers or clunky setups—certified headsets just work, right out of the box.
3. Enhanced Productivity Features like built-in mute buttons and busy lights help users stay focused and professional during calls.
4. Platform Integration Whether you use Teams, Zoom, Webex, or Google Meet, certified devices offer smoother integration, reducing dropped calls or lost audio.

Headsets That Work as Hard as You Do

At Telrex, we supply a wide range of certified business headsets from trusted brands—designed to support productivity in any environment, from contact centres to home offices. Whether you're looking for wireless freedom, noise cancellation, or full UC compatibility, we have the right solution to match your platform and budget.

How to Choose the Right Headset

When picking a headset, ask:

• Is it certified for my platform (Teams, Zoom, etc.)?
• Does it have the features my team needs (e.g. wireless, mute button, ANC)?
• Is it backed by a trusted supplier like Telrex? 

Need Help Finding the Right Headset?

At Telrex, we help businesses across Australia choose the best headsets for their environment. Whether you're looking for Microsoft Teams-certified headsets, contact centre solutions, or all-in-one unified communications gear, we've got you covered. 

You can Explore Jabra Product or Contact the Telrex Team today for tailored recommendations: 1300 665 970